At SoftLace Intimates, we believe that every detail of your experience with us should feel as luxurious and comfortable as the lingerie we offer. Whether you have questions about our collections, need help with your order, or simply want style advice, we are here to assist you with a personal touch.
Our dedicated customer support team is passionate about helping you find the perfect fit, style, and feel for your unique preferences. From inquiries about product sizing, materials, and availability to questions about shipping and returns, we’re just an email away.
How to Reach Us
If you have any questions or need support, feel free to reach out to us via email at [email protected]. We strive to respond to all inquiries within 24-48 hours, ensuring that your concerns are addressed promptly and thoroughly. Whether you’re looking for more information about a particular item or need assistance with your order, we’re here to make your shopping experience as smooth as possible.
Need Help with an Order?
Already placed an order and need to track your package or modify details? Don’t worry! Simply email us with your order number and details, and we’ll get back to you with everything you need to know.
Your Satisfaction is Our Priority
We value your feedback and are always eager to hear about your experience with SoftLace Intimates. Your thoughts help us improve and continue to offer the best in intimate apparel. If something didn’t meet your expectations or if you just want to share what you love, drop us a message!
At SoftLace Intimates, we’re more than a lingerie brand—we’re a community of individuals who value confidence, comfort, and personal expression. We look forward to assisting you and making your experience with us memorable.
For any inquiries, please contact us at [email protected]. We’re always happy to help!